How Do I Return an Item?
GreenTuneCD.com backs all of the products we sell with a 30-day money back guarantee unless otherwise noted.
Standard Returns are Subject to the Following Terms and Conditions
(For Returns of Specialty Items and Promotional Products - click here)
- GreenTuneCD.com will not accept unauthorized returns or exchanges.
- Packages without a Return Authorization Number will be refused upon delivery to our warehouse.
- An RMA number must be obtained no later than 30 days after the product is received by the customer.
- RMA numbers are valid for 15 days only.
- All products must be returned in original condition with all packaging, instructions, and accessories intact.
- A 15% restocking fee will be applied to returns with damaged packaging or missing materials plus any cost of replacing the missing items.
- A 15% restocking fee will be applied to open non-defective media.
- CD and DVD media returns are accepted in original packaging only.
- A 15% restocking fee will be applied to partial or incomplete media product returns. Replacement media is not available for partial or incomplete returned items.
- GreenTuneCD.com will not accept returns that have been physically damaged or mishandled.
- All returns must be shipped prepaid using a carrier which provides tracking and delivery confirmation. GreenTuneCD.com is not responsible for any returns lost or damaged in shipping.
- If the RMA is a result of a shipping error on our part, an electronic return label pre-paid by us will be provided and we will bear the cost of the shipping.
- Shipping fees are non refundable.
- Please allow 1 to 3 weeks to process refunds.
- Refunds will be credited only to the original credit card or PayPal account used at the time of purchase.
Return of Specialty Items and Promotional Products
For the Return of Special Orders or Specialty Items please contact our RMA Department
via telephone at 941.921.5348 to speak with a representative directly,
or you can fax us at: 941.921.3276. or contact our RMA Department through our
For Special Promotional Products, a return policy will be in place before the promotion so there is no misunderstanding before you purchase and all Special Promotional Product Returns will be found either here at the bottom of the Returns Policy Page or a separate page and a link will be posted on the website.
OUR CURRENT SPECIAL PROMOTION
“TAKE THE GREEN TUNE CHALLENGE” - This special promotion is to introduce "the Absolute Best Audio Mastering CD-R" to a new customer base. This includes professional sound recording studios, digital mastering studios, aspiring and accomplished musicians, and audio afficinados who are seeking the best recordable audio cd-r they can find.
We challenge anyone to record the same sets on the same equipment in the same locales using the Green Tune CDs against any other CD-R. We dare you to discover the difference for yourself. We're so confident that your well trained ears will absolutely fall in love with our Green Tune for Audio Mastering CDs, that if you are not completely satisfied we will buy back the Green Tune for Audio Mastering CDs at your original purchase price.
This is a special promotion that requires the purchaser (you), to purchase our Special Edition Green Tune Challenge CD to test drive and compare it to any CDs you usually use.
In the event, you do not believe that our disc is superior than your main brand of recordable discs, all you have to do is return the Special Edition Green Tune CD with your recording sample on it, and your main brand of cd with the same exact recording on it. Then, complete the RMA requirements listed above and we will refund your full purchase price.
If you have read and fully understood our Return Policies, and desire to return a purchased item, then please contact us via our online email form or call us directly at :941.921.5348, or send a fax to 941.921.3276.
Thank you for your trust, we hope we can continue to serve you well.